Team SOP Packet (VA + Specialist + Admin Workflows)
A comprehensive Standard Operating Procedures packet defining role definitions, communication expectations, boundaries, and workflows for VA, Specialist, and Admin team members.
Used In These Academy Modules
Operator OS Playbook
Run your credit improvement business on infrastructure, not hustle.
Specialist Mode Deep Dive
Understanding managed back-office workflows and quality control.
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Credit Bureau Response Handling Manual
A comprehensive manual covering reading credit bureau responses, categorizing outcomes, round decision-making, crafting next-step logic, storing and tracking responses for credit repair operators.
Scaling Systems & Fulfillment Models
A comprehensive guide covering operator fulfillment, specialist-backed fulfillment, hybrid models, delegation strategies, team scaling, metrics, and managing quality at scale.
Escalation & Issue Resolution Flow Template
A comprehensive template for handling escalated issues, stalled cases, error cases, and customer service issues with clear procedures, timelines, and resolution steps.