Explore comprehensive guides and strategies for workflow.
Understand approval workflows between operators and specialists: how work flows from specialist preparation through operator review to execution, ensuring operators maintain control while enabling efficient specialist work.
Understand back office agent essentials: how AI automation handles routine tasks in specialist-backed operations, how agents work with specialists, and how they enable efficient fulfillment.
Understand the managed back office architecture: how work flows through specialist networks, how quality is assured, and how operators maintain control while leveraging specialist capabilities.
Understand SLA-driven workflows in DisputeJet: how service level agreements ensure timely specialist work completion, how SLAs are enforced, and how they protect operator and client interests.
Understand the specialist QA method: multi-layer quality assurance processes that ensure specialist work meets operator standards, compliance requirements, and accuracy standards.
Understand the clear boundaries between specialist and operator responsibilities in specialist-backed operations: what specialists handle, what operators oversee, and how these boundaries ensure control and efficiency.
Understand the specialist network: a managed back office of qualified specialists who handle fulfillment work, enabling operators to scale beyond manual processes while maintaining control and compliance.