Refund Policy

Last updated: December 2024

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Service not delivered as described
  • Technical issues preventing service usage
  • Duplicate charges due to system error
  • Services cancelled within 30 days of initial purchase

2. Refund Process

To request a refund:

  1. Contact us at hello@disputejet.com within 30 days of purchase
  2. Provide your account information and reason for refund
  3. We will review your request within 5 business days
  4. Approved refunds will be processed within 10 business days

3. Non-Refundable Items

The following are not eligible for refunds:

  • Setup fees after 30 days of service activation
  • Monthly subscription fees after the billing period
  • Custom development work already completed
  • Third-party service fees

4. Partial Refunds

In some cases, we may offer partial refunds based on the extent of service usage and the specific circumstances of your request.

5. Refund Method

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

6. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss alternative resolutions or escalate the matter through appropriate channels.

7. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: hello@disputejet.com
Phone: (202) 905-2771
Address: 1011 11th Street Southeast, Washington, DC 20003